German Customer Service Representative - Tourism

Our Clients project is an American company operating an online marketplace for short- and long-term homestays and experiences.

Responsibilities:

Provide friendly and efficient service to the worldwide online community
Be the first point of contact to handle and resolve customer complaints/queries
Respond professionally and with empathy to inbound/outbound phone calls, messaging, and chat channels
Demonstrate ownership of user queries until resolution
Investigate, identify, and escalate issues appropriately, by prioritizing urgent and sensitive matters
Investigate, identify, and escalate issues appropriately
Compose thoughtful and accurate messages or customize prepared responses to customer queries
Research information and troubleshoot problems using available resources
Recognize product and process issues that impact our community and submit reports and feedback
Maintain accuracy and security of customer information on Internal systems

Requirements:

Fluent in German (written and spoken) and have a good knowledge of English language
Patience, empathy, and an ability to demonstrate confidence when imparting information
Ability to positively communicate difficult messages
Previous experience in hospitality/call center will be considered an advantage
Ability to work in a fast-changing environment
Investigative skills with strong communication and interpersonal skills
Proactively and independently work to meet targets and goals

Offer: