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German Customer Service Representative - Tourism

Our Clients project is an American company operating an online marketplace for short- and long-term homestays and experiences.

 

Responsibilities:

  • Provide friendly and efficient service to the worldwide online community

  • Be the first point of contact to handle and resolve customer complaints/queries

  • Respond professionally and with empathy to inbound/outbound phone calls, messaging, and chat channels

  • Demonstrate ownership of user queries until resolution

  • Investigate, identify, and escalate issues appropriately, by prioritizing urgent and sensitive matters

  • Investigate, identify, and escalate issues appropriately

  • Compose thoughtful and accurate messages or customize prepared responses to customer queries

  • Research information and troubleshoot problems using available resources

  • Recognize product and process issues that impact our community and submit reports and feedback 

  • Maintain accuracy and security of customer information on Internal systems


Requirements:

  • Fluent in  German  (written and spoken) and have a good knowledge of English language

  • Patience, empathy, and an ability to demonstrate confidence when imparting information

  • Ability to positively communicate difficult messages

  • Previous experience in hospitality/call center will be considered an advantage

  • Ability to work in a fast-changing environment

  • Investigative skills with strong communication and interpersonal skills

  • Proactively and independently work to meet targets and goals

 

Offer:

  • Relocation assistance

  • Fully paid training 

  • Stable job and career development opportunities

  • Attractive salary

  • Additional health insurance

  • Positive international working environment

Copyright@2023 Red Frog Recruitment

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