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French Customer Service Representative - Insurance 

Our client's project is the world’s largest publicly traded P&C insurance company and the leading commercial lines insurer in the U.S. With operations in 54 countries and territories, it provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. 

Responsibilities:

  • Receiving telephone calls or chat from clients wishing to obtain various information concerning their insurance policy.

  • Depending on the case, the request will be processed via a transaction in our client policy administration system, and/or by the writing and sending of replies to letters/emails, information, contract documents, etc., to the insured.

  • Indexation & electronic archiving in our document management tool. Policy changes requests, updating payment details

  • Making claims and canceling requests.


Requirements:

  • Fluent in French (written and spoken) and have a good knowledge of the English language

  • Patience, empathy, and an ability to demonstrate confidence when imparting information

  • Ability to positively communicate difficult messages

  • Previous experience in a call center will be considered an advantage

  • Ability to work in a fast-changing environment

  • Investigative skills with strong communication and interpersonal skills

  • Proactively and independently work to meet targets and goals

 

Offer:

  • Relocation assistance

  • Fully paid training 

  • Stable job and career development opportunities

  • Attractive salary

  • Additional health insurance

  • Positive international working environment

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